Financial liability claims
Procedure for processing claims filed by the public (natural and legal persons) involving personal injuries and material damages.
Additional information on the procedure
Forms for paper filing
Purpose
The purpose of this procedure is to compensate individuals under the terms set out in Article 32 of Law 40/2015 of 1 October, on the Public Sector Legal Regime, for damages involving their goods or rights, provided said damages are a consequence of the normal or abnormal operation of public services, except in cases of force majeure or damages that the individual is legally required to bear in accordance with the law.
Entity that decides the procedure
Board of Directors and, by delegation of the Board, the ENAIRE General Secretariat
Maximum time to decide and effects of failing to rule in time
The deadline for ruling and notifying is 6 months. A failure to rule in time (implied rejection) rejects the appeal.
Data protection
Data controller: ENAIRE | Purpose: To process and manage the financial liability claim submitted. | Basis: The data processing is based on the regulation on administrative procedures. | Recipients: Data will not be transferred to third parties, except when legally mandated. | Rights: To access, rectify and delete data, as well as other rights, before the ENAIRE Central Data Protection Unit (UCPD), Avda. de Aragon 330 Edificio B - 28022 MADRID (Madrid) or via the ENAIRE e-Office (enaire.sede.gob.es). Additional information: For more information, please see the following link Annex I - Additional Information - Data Protection.
Ways to file the request
Paper processing. You can use the following form and deliver it to a registration office. Electronic processing. Click on the following link