Sede electrónica

Purpose

The purpose of this procedure is to compensate individuals under the terms set out in Article 32 of Law 40/2015 of 1 October, on the Public Sector Legal Regime, for damages involving their goods or rights, provided said damages are a consequence of the normal or abnormal operation of public services, except in cases of force majeure or damages that the individual is legally required to bear in accordance with the law.

Entity that decides the procedure

Board of Directors and, by delegation of the Board, the ENAIRE General Secretariat

Maximum time to decide and effects of failing to rule in time

The deadline for ruling and notifying is 6 months. A failure to rule in time (implied rejection) rejects the appeal.

Data protection information

Controller: Identity: ENAIRE – Tax ID: Q2822001J. Postal address: Avda. de Aragón, 330 - Edificio 2 - 28022 Madrid. Telephone: 900 929 220. Email: nformacion@enaire.es Data Protection Officer (DPO): ucpd@enaire.es

Purpose of the data processing and storage periods: To manage and process your complaint. The personal data will be kept for the statutory liability limitation periods. Legal basis: The legal basis for ENAIRE to process the personal data is Article 6.1.c of General Data Protection Regulation 2016/679 of 27 April: the rules in Law 40/2015 of 1 October, on the Legal System of the Public Sector. Recipients: Data is not expected to be disclosed to third parties, except for legally established reasons. Your data is not expected to be transferred internationally. Rights: Data subjects have a right to: Obtain confirmation of whether ENAIRE is processing their personal data. Access their personal data, as well as request the rectification of inaccurate data or, where applicable, request deletion when, among other reasons, the data is no longer needed for the purposes for which it was collected. Request under certain circumstances: Limit the processing of their data, in which case it will only be stored by Enaire for the exercise or defence of claims. Object to the processing of their data (including objecting to the processing of their data for automated individual decision-making), in which case ENAIRE will stop processing the data, except for compelling legitimate grounds, or for the exercise or defence of potential claims. Rights may be exercised by writing to Unidad Central de Protección de Datos de Enaire (UCPD), Avda. de Aragón 330 Edificio 2 - 28022 MADRID (Madrid), ucpd@enaire.es or via ENAIRE's website (sede.enaire.gob.es). If your rights have not been duly observed, you may lodge a complaint with the Spanish Data Protection Agency - Address: C/Jorge Juan, 6 - 28001 MADRID (Madrid) – e-Office: sedeagpd.gob.es

Ways to file the request

Paper processing. You can use the following form and deliver it to a registration office.                          Electronic processing. Click on the following link